Question 1

How much do the tickets cost?

Accepted Answer

Adults: 21 €
Children (6-15 years old): 15 €
Children (0-5 years old): free entry
Family ticket: 54 €
2 adults and two children (6-15 years old)
2 adults and one child (6-15 years old)
Students (High school and university): 18 €
Over 60: 18€
People with disabilities*: 18€ * carer free of entry

Question 2

What are the Museum’s opening times?

Accepted Answer

The Museum of Illusions is open every day in the following hours:

Rome: Monday to Sunday: 10 AM to 8 PM (last entrance 7 PM).

Milan: Monday to Sunday: 10 AM to 8 PM (last entrance 7 PM).

Question 3

When is the Museum closed?

Accepted Answer

The Museum is always open, Monday to Sunday all-day. Closing days, like Easter and Christmas, and
possible variations on the opening and closing times will be indicated on the website’s homepage, in the
“highlights” section with advance notice.

Question 4

How long is the stay within the Museum?

Accepted Answer

The time spent in the museum, estimated on the experiences of our visitors, is about an hour. During
this time it is possible to appreciate all our illusions and take all the photos and videos you want.

Question 5

Is the Museum of Illusions a temporary or permanent exhibition?

Accepted Answer

The Museum of Illusions is a permanent museum.

Question 6

Is a reservation required? Can I buy tickets directly at the museum?

Accepted Answer

Every Saturday and Sunday of the year and on public holidays, admission to the museum is guaranteed only with online booking.

Mondays to Thursdays, however, as long as there is no Holiday under way (indicated on our homepage
under “highlights”), it is possible to visit the Museum without a reservation and buy the tickets directly
at the front desk. In any case visitors who have made a reservation always have precedence over those
who haven’t. Therefore, we strongly advise you to buy tickets online in advance.

Question 7

I’m making a reservation and I can’t select my preferred date or time. What does it mean?

Accepted Answer

If you are unable to select a date or time it means that the tickets are sold out. We therefore invite you
to choose another date and/or time.

Question 8

How do I change the date of my reservation?

Accepted Answer

Until 11.59 pm on the day before the visit, it is possible to change the date of the visit by clicking on the
"manage your booking" link in the email received with the ticket. The change can only be made once
and in accordance with the availability of tickets on the new date indicated.

Question 9

Is it possible to buy the tickets with public benefits, 18app, teacher’s card, etc.?

Accepted Answer

The Museum of Illusions does not yet include specific agreements for civil servants (officers, law
enforcement, etc.) and/or with the “culture bonus” (18app, teacher's card, etc.). However, we are
working to expand the range of our concessions.

Question 10

Can I buy an open end ticket as a gift?

Accepted Answer

To date, the Museum of Illusions does not dispose of open end tickets. As soon as the service is
available, we will activate a dedicated link in the "buy your ticket" section.

Question 11

Do large groups have a right to any discounts?

Accepted Answer

If your group is made out of 20/30 people, the Museum of Illusions has a special offer for you: a free ticket every 9 people and the possibility of a guided tour to be arranged. For more information, send us
a request at least two weeks in advance by filling out the module present on the “groups” web page.

Question 12

From what age can children enter the museum?

Accepted Answer

The Museum of Illusions is aimed at everyone, young and old, however children aged 5 and under will
only be able to appreciate the museum partially. The experience is therefore mainly aimed at children
aged 6 and over.

Question 13

Is it possible to access the museum with strollers or prams?

Accepted Answer

The museum can be visited with strollers and prams, but for 3 rooms, due to very inclined floors, that
are not yet accessible: the Vortex Tunnel, Ames’ Room and the Tilted Room. During the itinerary it is
possible not to enter these rooms and proceed beyond them.

Question 14

Is the museum accessible for people with health issues?

Accepted Answer

The Museum of Illusions has been designed for everyone. Only 3 rooms, out of about 70 illusions, are
not recommended for people with reduced mobility or problems related to epilepsy or balance: the
Vortex Tunnel, the Tilted room and Ames’ room. During the itinerary it is possible to not enter these
rooms and proceed beyond them.

Question 15

Are animals allowed to enter the Museum?

Accepted Answer

Dogs up to 10 kg can enter the museum if inside a bag or on a leash

Over 10 kg entrusted to our partner BauAdvisor, which offers an innovative service of Dog Sitting and Dog Walker 
https://www.bauadvisor.it/ (https://www.bauadvisor.it/)

We are waiting for you!

Question 16

Is there a refreshment area within the Museum?

Accepted Answer

There is no refreshment area within the Museum, but there are many cafès and restaurants in the
immediate vicinity.

Question 17

Is it possible to park near the Museum?

Accepted Answer

ROME
The museum in Rome is located within the limited traffic zone (ZTL) railway ring. In the immediate
vicinity there are several paid parking lots, also for people with disabilities.
MILAN
The museum in Milan is located in “area B” of the limited traffic zone (ZTL). Near the museum there
are several paid parking lots, both public and private, also for people with disabilities.

Question 18

Is it possible to deposit luggage, small backpacks and coats within the Museum?

Accepted Answer

There are lockers provided with keys within the Museum for small bags and/or coats, small in size and
with limited availability. The lockers’ availability depends on the number of visitors at the time of the
visit. Therefore, we cannot guarantee that there are enough for all our guests.

FAQ